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FAQ’s

Question - Where are we located?

Answer - We are based in Jersey, Channel Islands.

Question - Are there any taxes/duties to pay?

Answer - VAT / TVA is charged on ALL Orders to Countries within the European Union. If you enter a VAT/TVA Number in the “VAT Number” box at the checkout, VAT/TVA will Not be charged on the order. By Entering/Providing a VAT/TVA number, as part of an order customers are accepting 100% responsibility for administering and paying all/any VAT/TVA dues that maybe incurred on the order. JustShopOk cannot be held responsible for any VAT/TVA dues incurred once a VAT/TVA number has been provided as part of an order.

Invalid or Incorrect VAT Number: It is the sole responsibility of the Customer to enter a valid and correct VAT/TVA number in the “VAT Number” box at the checkout. JustShopOk cannot be held responsible for any VAT/TVA dues incurred due to customers entering incorrect or wrong information. Please ensure that you check that the correct VAT/TVA information has been provided, at the time of ordering.

Customs policies vary to each European country and you may also be entitled to pay for customs clearance at your destination country. Unfortunately, JustShopOk has no control over these charges and cannot be held liable for what they may be. For further information on Customs policies you should contact your local Customs office.

Question - What percentage of VAT will I get charged for?

Answer - VAT / TVA is charged at the rate applicable to the Country of ‘Ship To’ address.

Question - Do I pay for shipping?

Answer - Shipment to Europe is free for orders of £50.00/Euros/US Dollars or more.

There is a £20.00 delivery charge for the United States, Canada and the United Arab Emirates.

Delivery to Australia, New Zealand, Japan, India and Thailand is a total of £35.00. Please note that this is for a total of up to four items. Anything over this will be an additional charge.

Question - What’s the minimum amount I have to spend to get free shipping?

Answer - Orders Less than £50.00/Euros/US Dollars to Countries within Europe will incur £5.00/Euros/US Dollars Administration/Delivery charge.

There is a £20.00 delivery charge for the United States, Canada and the United Arab Emirates.

Delivery to Australia, New Zealand, Japan and Thailand is a total of £35.00. Please note that this is for a total of up to four items. Anything over this will be an additional charge.