I can't find the product I am looking for?
We are continually expanding our product range and if there is anything you cannot find, please advise us.

How long should delivery take?

United Kingdom & Channel Islands
Normally take 2-5 working days, unless a busy time of year, i.e. Christmas, when allow longer.

Europe
At this busy time of year delivery should normally take 4-5 working days.

Rest of the World
Delivery should normally take 5-10 working days.

In the event of non-delivery, please allow 14 days before contacting us, as we do need to allow for postal delays before we can arrange a refund or replacement. If your order has not arrived after this time, please contact us through the ‘Email’ facility in your account log-in area.

When will my order be posted?
All orders placed before 9:00pm UK local time, Monday to Friday will be despatched that day, all other orders will be despatched the next working day.

How can I pay?
We accept Visa, Mastercard, Solo, Maestro, Delta and Electron & Paypal.

When will I pay?
Payment is taken at the time when you place your order.
If you are buying from outside the UK, your credit card will be debited in UK pounds and your credit card company will exchange it into your home currency at the time of the transaction.

What about VAT?
Prices are shown inclusive of UK VAT at 17.5% where applicable. Justshopok pay all VAT where due direct to UK customs.
For deliveries outside of the UK, you may be required to pay any applicable sales tax or Customs Duty charges in your own country.

What Name will appear on my Bank Statement?
Ecommerce Solutions C.I.

Why has my payment has been declined?
Card payments can be declined for a variety of reasons:
Is you card out of date?
Have you entered your details correctly?
If the problem persists please contact your bank or card issuer.

Why haven't I received my order?
Your order will be sent out by Royal Mail First Class Post. Delivery should normally take 2-3 working days, however we ask you to allow up to 21 days, if your order has not arrived after this time, please contact us through the ‘Email’ facility in your account log-in area.

How do I cancel my order?
You can cancel your order on-line at any point up to the completion of the Worldpay secure payment section at the checkout. Beyond this point please contact us through the ‘Email’ facility in your account log-in area selecting the applicable order number.
If your order has already been shipped, on receipt, please request a returns label to enable the goods to be returned to us unopened. We would recommend sending via Royal Mail Recorded Delivery to ensure safe return.

What if my goods arrive damaged?
Please contact us and we will forward a returns label to enable the goods to be returned within 21 days including all packaging. We will then refund your card or send a replacement.

Do you do gift-wrapping?
Yes, we do. Simply enter your message in the 'Gift Wrap message' box on the Check-out page.

Why can’t I add items to my Basket?
Please ensure you have cookies enabled in your Internet Browser.

Lastly…
If we have not answered your question, please contact us by one of the methods below. We will be pleased to help:

Just Shop OK
La Route de la Marette,
St Ouens Bay, St Peter,
Jersey,
United Kingdom,
JE3 7FQ
Tel: +44(0) 1534-483252
Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it